Support for you.
We understand that customer-facing employees have an incredibly important job, sometimes managing difficult, upsetting and stressful situations. Supporting customers who are going through a bereavement can be upsetting, sometimes triggering our own personal eperiences and memories of losing a loved one.
Your wellbeing is a priority and we encourage all colleagues to take the necessary steps to protect and look after themselves
"We fully recognise the vital role that our customer-facing staff play as the voice of our company. Your interactions with customers are not only crucial for maintaining our reputation but also for building trust and loyalty as we continue our mission to be the UK's most loved retirement experts. We understand that dealing with difficult customer interactions can be challenging and, at times, emotionally taxing. It is essential to take the time to look after yourself after such situations. Self-care is not just a personal responsibility but a professional one, ensuring that you remain resilient and effective in your role.
We want to empower you to take the necessary steps to recover and recharge after a difficult interaction. Whether it's taking a short break, talking to your manager or a colleague, or engaging in a relaxing activity. We support you in recognising when you need to step back and take care of yourself."
- Leanne Hamilton (Managing Director, HUB Retirement Solutions) & Hazel Etherington (Retail Operations & Underwriting Director)