Getting support

Sometimes our interactions with customers may trigger emotions and thoughts that we might need support to process.

If your emotions are having a negative impact or your strategies aren't helping, please seek support.

VC Champ or Manager

Your VC Champ or Manager can provide additional help on how to support customers in difficult situations

You can find our VC Champs here: Just Group

Mental Health First Aiders

Our Mental Health First Aiders are a point of contact if you, or someone you are concerned about, is experiencing a mental health issue or emotion distress. You can find the up to date list of our Mental Health First Aiders here: Mental Health First Aiders

Wellbeing Resources

Explore HQ for a wide range of support options: Wellbeing

Employee Assistance Programme

Help @ Hand Employee Assistance Programme (EAP) provides confidential psychologist led counselling, financial and legal advice, work/life and wellbeing support, virtual GP consultations and a Second Medical Opinion service. You can find out more here: Employee Assistance Programme (EAP) - Help@Hand