Bereavement
Bereavement is the experience of losing someone important to us. It's characterised by grief, which is the process and the range of emotions we go through when we experience a loss.
Charities and organisations
Some customers have found it helpful to speak to external organisations about their situation.
Is this something that would help your customer?
If it's appropriate, we can signpost to charities and organisations who may be able to offer additional help or support. Those organisations may be able to recommend resources, products or technology that might make things easier for our customer.
In addition to the organisations listed below, it may be helpful to search for local charities or organisations that may offer more tailored services, such as sibling loss or a particular cancer.
The National Support Network (NSN) is a a UK-based non-profit organisation, that helps businesses embed a support platform into their suite of customer service tools, in order to connect vulnerable customers to the appropriate support for their needs.
FOR RETAIL CUSTOMERS we have a Just branded portal where we can send customers to directly self-serve and look for support themselves
HUB FS tailored portal coming soon...
DB roll out and training coming soon...
