National Support Network

Health Sight Hearing Mobility Mental health Serious illness

Life events Loss

Resilience Financial Hardship

Capability Decision making

Third parties Supporting third parties

IDEA What is IDEA? Why we use IDEA How we use IDEA IDEA in action How does TEXAS fit into this?

TEXAS What is TEXAS? Why we use TEXAS How we use TEXAS TEXAS in action How does IDEA fit into this

BRUCE What is BRUCE? Why we use BRUCE How we use BRUCE BRUCE in action

BLAKE What is BLAKE Why we use BLAKE

Wellbeing Questionnaire When we use the Wellbeing Questionnaire? Why use the Wellbeing Questionnaire? When we use the Wellbeing Questionnaire? How we use Wellbeing Questionnaire

Charities & Organisations National Support Network

Risk of harm Threatening suicide Talking about suicide

Conversation model BLAKE

Charities and organisations MIND SANEline Samaritan's National Suicide Prevention Helpline

Your wellbeing Your wellbeing

Why, what and when Why we record What to record When to record

Conversation model TEXAS in action Using IDEA and TEXAS

Consent Unable to gain consent When to escalate

Just Group VC champs

Aptia Manager and champs

Capita Manager and champs

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National Support Network

The National Support Network (NSN) is a a UK-based non-profit organisation, that helps businesses embed a Support Hub into their suite of customer service tools, in order to connect vulnerable customers to the appropriate support for their needs.

FOR RETAIL CUSTOMERS we have a Just branded Support HUB where we can send customers to directly self-serve and look for support themselves

Retail Support HUB: Find Help Fast | Just Group

HUB FS tailored Support HUB coming soon...

DB roll out and training coming soon...