Introducing National Support Network (incl templates)

The opportunity to introduce the National Support Service may arise in a few different ways. But once a customer has disclosed or indicated that they may need some additional support, it's important that we are confident when signposting them to the platfom: Find Help Fast | Just Group.

Below are some verbal and letter/email templates to introduce National Support Network to customers.

Verbal Introduction:

Here are some simple ways to introduce the National Support Network platform to customers and start supportive conversations with confidence

Letter / Email templates

We’ve created simple templates to help you share extra support with customers.

These can be used after a conversation or proactively in letters or email to make it easy for customers to access trusted help and advice. You'll need to just personalise the template to reflect what the customer needs and keep the tone warm, clear and flows with the rest of the document.

Option 1:

" Thank you for speaking with us earlier and sharing information about your [circumstances /condition]. You mentioned you’re finding [specific challenge, e.g., managing bills or feeling stressed] difficult right now.

The National Support Network offers free, confidential help and practical advice that might make things easier. You can find their services here:

[Insert NSN link]

You will be able to locate support with things like:

[Relevant topics based on conversation, e.g., budgeting tips, emotional wellbeing]

Connecting you to local resources

If there’s anything else we can do, please let us know—we’re here for you."

Option 2:

"If you’d like extra help with anything, the National Support Network provides quick and easy access to trusted support services. It’s free and anonymous, and you can use it anytime to find help with things like money, health, housing, and wellbeing.

Find out more here:
[Insert NSN link]

And if there’s anything we can do to support you directly, please let us know—we’re here to help."