Meeting customer support needs
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Aptia and Capita
We want all our customers to have a positive experience and receive good outcomes when they interact with us. Some of our customers have characteristics of vulnerability which limit their ability or willingness to make decisions and choices or to represent their own interests. These customers may be at greater risk of harm, particularly if things go wrong.
It's important we have the necessary skills and capabilities to recognise and respond in these situations.
Our Vulnerable Customer Training Programme provides the tools to identify when our customers are in a vulnerable situation and respond to their support needs in a sensitive way.
Help us improve
It's important that everyone has a positive experience using these tools. We've taken steps to ensure this training programme meets some of our diverse learning and accessibility needs.
Should you have any suggestions for how we might better meet individual learning or accessibility needs, please get in touch. Your feedback will enable us to continually improve the accessibility of this programme.
Click here: Help us improve